Warranty terms

  1. Creality SG (hereinafter referred to as (”Us”, “We, ”Our”) warrants Our products (“Product”) to be free from defects in materials or workmanship under normal use during the period as set forth in this Limited Product Warranty (“Warranty”).
  2. This Warranty is only valid for Products purchased from Us in Singapore as delivered new in the original packaging to the original end-user purchaser (“Purchaser”), subject to the exclusions, terms and conditions. The Product is not eligible for any international Warranty service.
  3. If the Product requires repair, We may, at Our option and sole discretion, repair, replace or exchange it with an equivalent product or part(s) of similar technical specification that may be refurbished or new. We will retain the replaced part(s) or Product that is exchanged during service as Our property. Repaired, replaced, or exchanged parts or the Product will continue to be under Warranty for the remaining Product Warranty period from the date of original delivery. 
  4. The Warranty period commences on the date of original delivery. Buyer must be able to product proof of purchase to initiate warranty.
  5. This Warranty does not cover missing accessories or external parts of the Product, unless such a claim is made within seven (7) days from the date of original delivery. 
  6. Physical faults and/or defects of the Product which can reasonably be discovered through visual inspections on the date of delivery or immediately thereafter must be reported within seven (7) days from the date of delivery. Failing which, no faults and/or defects will be deemed to be present at the time of delivery.
  7. Physical damage ,water damage, wear and tear are not covered under this Warranty.
  8. Costs to transport the Product to the service center will not be borne by Us unless approved by us or otherwise required by law. 
  9. To the fullest extent permitted by law, we shall not be in any way liable for any consequential, incidental, indirect, special, or similar damages whatsoever arising from or in connection with the use, inability to use, or performance of the Product, including without limitation loss of revenue, loss of profits, loss of opportunity, loss of business, loss of goodwill, loss of reputation, loss of use, or any associated equipment, loss of or damage to other property due to the malfunction of the Product, costs of substitute equipment, costs of recovering, reprogramming or reproducing any program or data stored in or used with a system containing within the Product, or loss, damage, corruption of data.
  10. We do not guarantee that the Product will be free from loss, corruption, attack, viruses, interference, hacking, or other security intrusions, and disclaim any related liabilities. The Purchaser shall be responsible for safeguarding the Product. 
  11. Time shall not be of the essence as Our services can be inadvertently affected by factors outside of Our control. We shall not be liable for any losses, compensation, or damages arising out of delays, loss of use, etc.
  12. This Warranty shall be considered null and void if the Product has been modified by an unauthorized person or company.
  13. Warranty period of product may differs due to different manufacturer or type
  14. We shall reserve the right to amend, modify or change the terms and conditions in this Warranty herein due to change(s) in the availability of services, products, and/or spare parts or for the purposes of complying with applicable policies, rules, regulations, and law, with or without notice.
  15. We exclusively provides warranty services for products acquired directly from us only.

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