Creality Singapore Warranty Terms
- Creality Singapore (hereinafter referred to as (”Us”, “We, ”Our”) warrants Our products (“Product”) to be free from defects in materials or workmanship under normal use during the period as set forth in this Limited Product Warranty (“Warranty”).
- This Warranty is only valid for Products purchased from Us in Singapore as delivered new in the original packaging to the original end-user purchaser (“Purchaser”), subject to the exclusions, terms and conditions. The Product is not eligible for any international Warranty service.
- If the Product requires repair, We may, at Our option and sole discretion, repair, replace or exchange it with an equivalent product or part(s) of similar technical specification that may be refurbished or new. We will retain the replaced part(s) or Product that is exchanged during service as Our property. Repaired, replaced, or exchanged parts or the Product will continue to be under Warranty for the remaining Product Warranty period from the date of original delivery.
- The Warranty period commences on the date of original delivery. Buyer must be able to product proof of purchase to initiate warranty.
- This Warranty does not cover missing accessories or external parts of the Product, unless such a claim is made within seven (7) days from the date of original delivery.
- Physical faults and/or defects of the Product which can reasonably be discovered through visual inspections on the date of delivery or immediately thereafter must be reported within seven (7) days from the date of delivery. Failing which, no faults and/or defects will be deemed to be present at the time of delivery.
- Damage due to accidents, misuse, neglect, unauthorized modifications, water damage, wear and tear are not covered under this Warranty.
- Consumable parts such as nozzle, print bed, or accessories not covered under this Warranty.
- Costs to transport the Product to the service center will not be borne by Us unless approved by Us or otherwise required by law.
- To the fullest extent permitted by law, We shall not be in any way liable for any consequential, incidental, indirect, special, or similar damages whatsoever arising from or in connection with the use, inability to use, or performance of the Product, including without limitation loss of revenue, loss of profits, loss of opportunity, loss of business, loss of goodwill, loss of reputation, loss of use, or any associated equipment, loss of or damage to other property due to the malfunction of the Product, costs of substitute equipment, costs of recovering, reprogramming or reproducing any program or data stored in or used with a system containing within the Product, or loss, damage, corruption of data.
- We do not guarantee that the Product will be free from loss, corruption, attack, viruses, interference, hacking, or other security intrusions, and disclaim any related liabilities. The Purchaser shall be responsible for safeguarding the Product.
- Time shall not be of the essence as Our services can be inadvertently affected by factors outside of Our control. We shall not be liable for any losses, compensation, or damages arising out of delays, loss of use, etc.
- This Warranty shall be considered null and void if the Product has been modified by an unauthorized person or company.
- Warranty period of product may differs due to different manufacturer or type
- We shall reserve the right to amend, modify or change the terms and conditions in this Warranty herein due to change(s) in the availability of services, products, and/or spare parts or for the purposes of complying with applicable policies, rules, regulations, and law, with or without notice.
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We exclusively provides warranty services for products acquired directly from Us only.
Product Parts Warranty Period Table
Technique
Category
Main Components
Warranty
Period
FDM Printer
Complete Machine Main Components (excluding Wear Parts / Gifts / Consumable Parts) 12 months Wear Parts/
Accessory
Extrusion Kit/Nozzle Kit (Hotend) 3 months
Print platform (including glass/magnetic flexible steel plate, etc.) Nozzle/Heat Break/Heat Block/Spare parts (including Extrusion Gear) Timing Belt Kit / Pulley Kit Covers/top cover/front door kit/top panel kit Standard CFS / Filament Dryer/
Rotary/ Bearing accessory/heat sink/coupler kit/synchromesh gear/platform leveling knob
6 months
Resin Printer
Complete Machine Main Components (excluding Wear Parts / Gifts / Consumable Parts) 12 months Washing and Curing Machine Main Components (excluding Wear Parts / Gifts / Consumable Parts) 12 months
Wear Parts Optical engine, Print screen, LED beads, print platform, tray, acrylic cover 6 months
3D Scanner
Complete Machine Machine and Related Components (excluding Wear Parts /Gifts/ Consumable Parts) 12 months Wear Parts USB adapter, calibration plate, scanning pad 3 months
Laser Engraver
Complete Machine Whole machine (3-month warranty for some parts, same as FFF Printer wear parts) 12 months Gift
FFF Printer Storage card, USB drive, card reader, wrench, cutting pliers, screwdriver, scraper, filter mesh, resin, and random spare functional gifts such as nozzle wiper module, cutter push rod, limit switch clip, nozzle, PTFE, paper box, PE zip-lock bag, thermal grease, etc. 1 months
Resin Printer Release film, resin, storage card, USB flash drive, card reader, wrench, scraper and other tools Laser Engraver Acrylic, goggles, paper card, focus bar, basswood board 3D Scanner 3mm/6mm calibration point (including other specifications) Consumable Parts
Carbon air filter, desiccant, lubricating grease, gluestick, cutter, PTFE tube and connectors, insulation sleeve, universal tool kit, screw pack and other disposable items 1 months
Non-warranty period (i.e., loss of warranty service)
In any one of the following situations, warranty service will not be provided:
- × The product has exceeded its warranty period (the validity period is determined from the next day after the customer receives the product until the time of reporting the issue/local warranty period regulations are used as the criterion to determine if it's overdue);
- ×Unable to provide proof of purchase and product serial number;
- ×Damage caused by incorrect installation, use, and operation not in accordance with the instructions manual, or liquid ingress.
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×Damage due to accidents, misuse, neglect, unauthorized modifications, water damage, wear and tear are not covered under this Warranty.
- ×Product failure or damage caused by abuse (exceeding workload, etc.) or improper maintenance (moisture, mold, liquid ingress, immersion, etc.);
- ×Product failure or damage caused by force majeure (such as flood, earthquake, lightning, flood, etc.);
- ×Unable to provide official purchase proof or documents within the warranty period, or falsifying and altering documents.
- × Hardware or software malfunctions caused by flashing third-party firmware on the product without authorization during the warranty period.
- ×. Unauthorized modifications or additions to the product not guided by official instructions during the warranty period;
- × Products repaired by unauthorized service points;
- ×User must monitor the first 10 minutes of every print to ensure proper bed adhesion and stable printing. Any unattended failure resulting in nozzle clogging, filament buildup, or print detachment may not be covered under warranty.
- × Natural wear and tear caused by normal product use that does not affect product functionality; damage to components caused by normal wear and tear.
- ×Accessories/parts installed on non-specified compatible products and accessory/parts malfunctions caused by main equipment failure;
- ×Equipment failure or damage caused by using non-original parts or low-quality filaments.
Important Notes
After-sales service within the warranty period must meet the following three conditions
a. From the date of product purchase, within the specified warranty period, under normal use conditions, the product experiences performance failures due to non-human factors;
b. There has been no unauthorized disassembly, no modifications or additions not guided by the official manual, and no malfunctions caused by other human factors.
c. Provide valid proof of purchase, serial number (SN), receipts and order numbers.
Amendment
1. Creality 3D reserves the right to update or modify this after-sales service policy periodically, and will promptly publish updates on official platforms. Please stay informed of any changes.
2. Creality 3D reserves all final interpretation rights.